Returns and Refunds

 

We're confident you will love your new items but please contact us if you have any issues regarding your product.

Unused and unopened products may be returned within 30 days of receipt.

We will exchange or refund in full any damaged items or if you are not happy with the item, Simply email us at info@pinkpenstudio.com and then send your item back in it's original packaging for a full refund or exchange.  Please note this can take up to 10 days to process.

We do not cover the cost of return postage.

Privacy 

We do not share any information with 3rd parties. 

Information I collect to fulfil your order, you must provide me with certain information which you authorised to provide to me, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. 

  • as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

  • I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes. I  keep your data for the following time period: 4 years. ​ This does not apply to subscription to newsletters as this can be revoked by the owner of the data at anytime.​

Sustainability

 

All of our designer greetings cards, art prints, products are either recyclable or made from sustainable sources. We ask that where foiling appears on the product that where possible you separate this from the paper so that it can be disposed off in the bin.

DELIVERY 

Delivery cost is based on volume of spend.

ROYAL MAIL STANDARD DELIVERY

 

We aim to deliver goods within 3-5 working days. This may be longer due to the current pandemic situation.

Delivered Monday - Friday (excluding bank & public holidays).

NEXT DAY DELIVERY

​We cannot offer this service at the current time.

 

OVERSEAS DELIVERY

​Now  available .